Errors in processing email content "Connection attempt failed because connected party did not properly respond after a period of time"

No. KBA-01033-3R5B
Keywords:
Last Modified: 04.10.2009

Problem

The add on tries to upload images from the email to an external server.

A firewall exists that forbids connections from the CRM server to the outside world.



Solution

The firewall is the problem. The CRM server must be allowed to connect to the server anyclick.info on port 80 TCP. The customaze Email Reactions service polls that server for email reactions every 5 minutes.

To lookup the current IP address of that machine, open a cmd line and ping anyclick.info.


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