Process the distribution stays on initializing forever

No. KBA-01029-GVCR
Keywords:
Last Modified: 04.10.2009

Problem
When you distribute the campaign, the status stays on 'Initializing' forever.

Solution

The Microsoft CRM Asynchronous Processing Service is stopped. This happens sometimes in some installations without an obvious cause.

Start the Microsoft CRM Asynchronous Processing Service again. To do so, go to Administrative Tools / Services, select the Microsoft CRM Asynchronous Service and click 'Start'. Wait 5 minutes and see if the distrubtion process continues. If not, you must create the activity again. You can copy the content of the old activity on the content step, but you must add the marketing lists again. Then delete the old activity.

Even better solution: Use a little batch file, called automatically every 5 minutes to start the service. It doesn't matter if it is running already.

1. Create the directory c:\bin
2. Create the file c:\bin\start-async-service.bat
3. Edit that file and put the following lines into it:
   

   @echo off
   net start mscrmasyncservice

4. Create a task that runs that batch file every 5 minutes (or even more frequently)