Add-On installation fails with unspecific error messages, Organization Dropdown empty

No. KBA-01050-14Q9
Keywords: port, webservice, connection reset
Last Modified: 22.06.2010

Problem
The port CRM uses has been changed sometime in the past. CRM itself runs properly, the PluginRegistrationTool runs fine. Only the installation routine of the customaze add-ons fails with strange error messages stating 'The connection has been reset' or similar.

Solution

The problem is that one cannot just change the port of the IIS website for CRM to work as expected. Our add-on installation routine uses the Discovery Service to discover the URLs and that service provides wrong URLs (the old ports).

CRM must be made aware of the new ports in several locations:

1. In the Registry on each of the CRM servers in HKLM\Software\Microsoft\MSCRM\ServerUrl
2. In the MSCRM_CONFIG database in the table DeploymentProperties, look for ColumnName = 'ADsdkRootDomain' and 'ADWebApplicationRootDomain'

Restart CRM and the asynchronous service after that change.

Attention: This is a dangerous operation and should be done with care. Make sure to have a backup of the Registry and the MSCRM_CONFIG database in case something weird happens.